Frequently Asked Questions

Can I tow with this car?
No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

What happens if I drop the car at a different location than where I indicated?
Returning a vehicle to a different location to the one listed on your contract is not permitted, if you do return to a different location you will be subject to a penalty charge.

I am 10 minutes late in returning my vehicle, will I be charged an extra day? 
No, we offer a 29 minute grace period. If you are due to return your vehicle at 10am and are not at the branch until 10:10am you will not be charged an extra day. If you are 30 minutes or longer late you will be changed an additional fee.

What if I have a problem with the car?
We offer 24 hours Emergency Roadside Assistance. Just call the number listed on your key tag at from anywhere in Australia, and a representative will make arrangements for you to be on your way as quickly as possible.

What is the policy on off-road driving? 
2wd cars can only be driven on regularly maintained roads. Off-road use is not permitted and is a breach of the rental agreement.

I made a reservation through my Travel Agent can I change or cancel my booking directly with Apollo? 
No, the request to change or cancel a booking must come from the Travel Agent.

Can I book a one way rental? 
Yes, one way rentals are permitted between all our locations. There is no one way fee except for a one way rental in, into or out of the Northern Territory/Western Australia which attracts a $750 fee. Minimum rental periods apply.

I am arriving late at night; can I collect my vehicle from the Airport? 
Yes, we are able to offer downtown and Airport locations. Please note additional fees apply for an Airport pick-up.

What is the minimum driver’s age?
The driver must be at least 21 years of age and meet the driver’s licence requirements as per the Terms and Conditions.

Do you accept overseas driver’s licence?
Yes, however if your licence is not printed in English you will need to arrange an International Driver’s Licence.

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